The La Redoute brand is an international retail brand based in France. Merchandise is offered for sale in the UK (including Northern Ireland), Channel Isles, Isle of Man and BFPO Germany by Redcats (Brands) Limited which is part of the Redcats Group. La Redoute is a trading name of Redcats (Brands) Limited. Redcats (Brands) Limited also currently trades as Castaluna and looks to launch new brands to expand the range of products available to customers. This information should help you to understand relevant parts of this Policy including those relating to sharing of your details, e.g. for marketing purposes.
Where we use the words “we” or “us” in this Policy we are referring to Redcats (Brands) Limited.
The purpose of this Policy is to explain to you how we use personal information we collect about you and includes the topics set out below:-
If we make changes to this Policy, we will notify you by updating this statement on our website. You can access our website homepage and browse our site without disclosing your personal data.
We guarantee to protect your privacy. We take great care to make sure you receive the best protection possible for your personal information and any financial details that you provide. The La Redoute website is a secure site, and any personal data we collect from you is safe from misuse. We abide by the Data Protection Act 1998 and we make sure that any personal information we hold is handled properly. This means that your information will be fairly and lawfully processed, that we will make sure that it is accurate, and that your information is not kept for longer than necessary. Your information will be kept secure and processed in line with your rights under the Data Protection Act 1998 and will not be transferred to countries without adequate protection.
As is normal for any retailer or other organisation, we use reputable businesses from time to time to supply us with a range of services such as delivery of parcels and printing of materials and it may benecssary to share your information, e.g. name/address details for parcel delivery, with those businesses. We will, of course, ensure that your information is secure and adequately protected and processed in line with the Data Protection Act 1998.
Your name, date of birth, address, customer number, telephone number, e-mail address, credit/debit card number, expiry date and issue number. If you enter a prize draw we need your name, address, customer number and e-mail address.
We use the information you provide to confirm the receipt of your order, process it and keep you informed of progress; keep you up to date with new services, facilities, special offers and promotions; enhance your shopping experience in the future by tailoring the site to meet your needs; administer prize draws; administer your shopping account with us; administer your Style Account with us. We may also use the information you provide to perform a credit search. We will perform a credit search if: you apply for a Style Account with us; or you are a new customer and you order a catalogue; or if you are an existing customer and we are increasing your credit limit.
We will send you our seasonal catalogue whilst you have an active account with us. We will continue to do this until such time that there has been no activity on your account or the account it closed.
We may also use your information, including shopping habits, for marketing as set out below. If you do not wish to be contacted for marketing purposes, please see the section below headed “How to unsubscribe from marketing”.
This information helps us to improve the overall level of service we provide to you. Most web browsers automatically accept cookies. You do not have to accept cookies and can set up your web browser to automatically notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it. Please remember that, if you disable cookies, this will affect our ability to deliver a service through our website that is more tailored to you.
You can obtain further information about cookies from www.aboutcookies.org and www.allaboutcookies.org. Please note, however, that those sites are operated by third parties and are not owned or operated by Redcats Group and the Redcats Group has no control over content.
All the information above is transmitted securely using SSL encryption. This means that the information is sent in such a way that, in the extremely unlikely event that someone is somehow able to obtain this information, only we can decode the information to obtain your details. This is done by encrypting the data between your computer and our server. We encrypt the data using a certificate provided by a trusted third party, Verisign. For more details, click on the Verisign logo.
You can tell that the data is encrypted as the address in your browser will change from http:// to https:// and a small padlock icon will appear at the bottom of your browser window. This is your guarantee that you can send your details to us with confidence.
We are required by the Data Protection Act 1998 to follow strict security procedures in how we store and disclose information. You may be assured that we will adhere to these procedures with your personal details.
Head office contact details
2 Holdsworth Street
We keep our Policy under regular review and we will place any updates on this webpage. This Policy was last updated on October 2015.